Frequently Asked Questions

Vividpark is an independent parking pass marketplace for live events worldwide. We help fans find and book parking at concerts, motorsport, football and other live events in one place, so you can guarantee your spot before event day without the stress of finding parking on arrival.

No. Vividpark is an independent marketplace and is not the primary provider of parking passes for any event listed on our site. We are not affiliated with any event, venue, organiser or sanctioning body. Prices are set by sellers and may be higher or lower than those offered by primary providers.

No. Vividpark sells parking passes only. A parking pass does not give you entry to the event itself, so make sure you also have a valid event ticket.

After purchase you will receive a confirmation email. Depending on the car park, your pass is either a PDF file or URL link sent to your email address before the event, or a licence plate (ANPR) pass, where your licence plate is registered with the car park and acts as your entry pass. Each product page states which type applies.

You will receive a confirmation email immediately after purchase. Your pass is delivered by email between 7 days and 24 hours before the event starts. If you buy within 24 hours of the event, we deliver it as soon as possible after your order is processed.

Most passes are accepted digitally on your phone. We recommend downloading and saving your pass before you travel in case you have no signal at the venue. If the instructions on your pass say it must be printed, please bring a printed copy.

No. The price shown at checkout is the final price you pay. No fees are added afterwards.

You pay in the currency shown at checkout, which you can choose in the country/region selector. If your card is in a different currency, your bank may apply its own conversion fee.

Yes. Each pass is valid for one vehicle, so buy one pass per car.

Yes, on request. Email us at contact@vividpark.com with your order number and your billing details.

Your pass guarantees access to the car park shown on the product page. Unless stated otherwise, spaces are not individually numbered and are filled on arrival.

The address and map are on the product page and on your pass. We recommend setting your navigation to the car park address rather than the venue, as road closures are common around big events.

Opening times are listed on the product page. Arrive early, as traffic around major events builds up quickly.

Security details such as staffing, fencing or surveillance are listed on the product page where available.

Only where it is listed on the event page. If no accessible parking product is listed, it is not available through Vividpark for that event.

This depends on the specific product. Multiple entry and exit permissions are listed on the product page where applicable.

Yes. For events running over several days, such as a race weekend or festival, purchase the corresponding multi day pass. Overnight stays are generally not allowed, so please check the product description.

Passes are for standard cars unless the product page says otherwise. If you are travelling with a larger vehicle, contact us at contact@vividpark.com before ordering.

Yes. For a PDF pass, simply forward it. For a licence plate pass, update the plate to the car that will be used on our licence plate page.

Ask the car park staff for written confirmation of the refusal if possible and take photos or screenshots. Then email dispute@vividpark.com within 7 days of the event date with your order number, a description of what happened and your evidence. We aim to review your case within 14 days. Refusals caused by an incorrect or missing licence plate, or by not following the car park instructions, are not eligible for a refund.

At certain venues your licence plate is used as your entry pass. Cameras (ANPR, Automatic Number Plate Recognition) read your plate at the entrance and let you in automatically. If your plate is incorrect or not registered you risk being turned away at the entrance, receiving a fine or having your vehicle towed.

No. You can add it after checkout on our licence plate page. It must be registered before your parking reservation starts, so please add it as early as possible.

You can add or change your licence plate at any time on our licence plate page. If you have any issues, contact us at contact@vividpark.com with your order number and your updated licence plate details and we will change it for you before the event.

Yes. Correct it on the licence plate page. Double check letters, numbers and spacing, as the cameras need an exact match.

Check your spam or junk folder first and make sure the email address on your order is correct. If you still cannot find it, contact us at contact@vividpark.com with your order number and we will resend it.

Yes. All payments are processed through our secure checkout and we never see or store your full card details.

All sales are final, except in these cases:

• Change of mind: within 24 hours of purchase, provided the event starts more than 48 hours after your request.
• Event cancelled: full refund if the event is officially cancelled with no new date. Request within 7 days of the original event date.
• Event postponed: full refund if you cannot attend the new date. Request within 7 days of the postponement announcement.
• Pass not delivered: full refund if we cannot deliver your pass before the event.

Refunds are not available if you cannot attend, change your plans, or are refused entry because of an incorrect licence plate. See our Terms of Service for full details.

Email dispute@vividpark.com with your order number, the reason for your request and any supporting evidence, such as the cancellation or postponement announcement. Approved refunds are returned to your original payment method.